Sales & Service Manager - 30 Years of Experience - Near 43015

Self

About Me

A confident, self-motivated manager with proven organizational, communication and leadership experience. Service and solution oriented with strong negotiation and persuasion abilities. Successful in a challenging environment requiring creative problem solving, staff development, and process improvement analysis. Extensive experience managing sales generation and customer service standards in high volume profit centers with steady career progression in positions of increasing responsibility.
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Community

Young Life;

 https://www.linkedin.com/company/young-life/

ALS;

 https://www.linkedin.com/company/the-als-association-central-&-southern-ohio-chapter/

NAMI;

 https://www.linkedin.com/company/nami/

 

Why you act the way you do  ps22204 product

Attributes

Energetic

Effective Manager

Resolution Oriented

Motivational Leader

Excellent Communication Skills

Compelling Leadership

Education

  • Training logo
    JPM Chase/Time Warner Cable
    Professional Training
    Completed several company sponsored courses on effective management skills including The American Disabilities Act, Applying Diversity, Coaching for Development, Performance Appraisals, Corrective Action, Employment Law, Facilitating Effective Meetings, Interviewing Skills, Managing Difficult Performance, Managing Sexual Harassment, Privacy Awareness, Sales Coaching, Supervisor As Leader and Service Excellence.
  • Zsc logo
    Zane State College
    Natural Resources Management
    Associate Degree of Applied Science

Experience

  • 2012 - CURRENT
    Area Manager Of Sales
    Charter Communications
  • 2008 - 2012
    Call Center Supervisor
    Time Warner Cable
  • 2001 - 2008
    Operations Manager, Sales Supervisor, Care Supervisor
    JPMorgan Chase
  • 1997 - 2001
    Call Center Operations Manager, Store Manager
    Zany Brainy
  • 1995 - 1997
    Store Manager
    Eddie Bauer
  • 1994 - 1995
    Sales Manager
    Petsmart
  • 1988 - 1994
    Assistant Store Director
    Toys R Us
  • 1985 - 1988
    Operations Manager
    Ponderosa

Skills

Skill Years of Experience Personal Ranking
Team Building

Years of Experience:

30
Personal Ranking:

Expert

Profit Center Management

Years of Experience:

30
Personal Ranking:

Expert

Customer Service Management

Years of Experience:

30
Personal Ranking:

Expert

Sales Management

Years of Experience:

12
Personal Ranking:

Expert

Consultative Selling

Years of Experience:

12
Personal Ranking:

Expert

Contact Center Supervision

Years of Experience:

17
Personal Ranking:

Expert

Recommendations

  • Leah raab

    Roger is a very hard working, dedicated sales manager; hard working towards his quotas and for the good of the company. Dedicated in that he shows his staff the respect, honesty and discipline they need to succeed. He is a team player, and is a great resource for general sales knowledge and the telecom industry. It was a pleasure working with Roger, and he showed exemplary leadership skills while working at Time Warner Cable. While I was a sales representative in another department, I was able to see how he brought his sales team up to exceed expectations, and brought a family atmosphere to the office. Roger is a wonderful sales manager and an asset to any sales management team.

    Leah Raab; NBC4i - Digital Media Sales

  • Mary setny

    A compassionate, caring leader is how I would describe Roger. I had the pleasure of working with Roger for three years at Time Warner Cable, providing marketing support to his retail sales team. Roger leads his team by example, spending time out on the sales floor interacting with Time Warner Cable customers listening to their concerns and offering up solutions. He is an excellent coach and helps motivate his team through effective feedback, unique incentives, and team recognition. Roger is committed to providing excellent customer service to his customers, employees and colleagues and would be an excellent addition to any customer service or sales team.

    Mary Setny; Marketing Specialist

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